Decofruta strives to provide the best customer service available. We understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfilment of their orders. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:
If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurs.
When the Recipient Is Not Home; The driver may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The driver may also leave a note on the recipient's door asking the recipient to call the Decofruta store and arrange a convenient time for re-delivery (For an extra charge).
If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact The Decofruta store when the arrangement was purchased. In almost every case, we will gladly replace the arrangement. To request a replacement, you must contact the store within 24 hours of the delivery. Keep in mind that fruits are perishable. Proper care is required. No refunds or replacements will be made for any order should the recipient or sender not notify us within 1 day of the original delivery date. It is the responsibility of the sender to review all of the information provided on this website relating to refunds and/or replacements.
Decofruta reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When Decofruta receives an order, we review the entire order. If we determine that fraudulent information is provided we will send an email to the sender to inform them of the situation to determine if the information was provided in error.
Should any customer place an order through Decofruta and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. We encourage our customers to call at least one day prior to the delivery date in order to cancel the order. . Cancellations will not be accepted if a customer places an order but provides a wrong delivery information. In that case, we will try to contact the sender in order to have the correct address, if we cannot reach them; the arrangement will be returned to the local Decofruta store and the sender or recipient could pick it up at the Decofruta store. If you would like to attempt the delivery again to the same address or a new address, we will charge a delivery fee.
Decofruta is not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
Due to various seasonal and regional conditions, and the variety of unplanned issues, availability of some fruits may be very limited in certain areas. Also, specific fruits may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.
In this event, the local Decofruta store will deliver a second choice of similar fruits and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. Our goal is your complete satisfaction; rest assured that every effort will be made to provide an arrangement of equal or greater value.